Question 1

What is SmartWhap?

Accepted Answer

SmartWhap is a WhatsApp automation platform powered by the official WhatsApp Business API. Launch campaigns, build chatbots, automate workflows, and connect your tools—without complexity.

Question 2

Who uses SmartWhap?

Accepted Answer

E-commerce, SaaS, services, and enterprise teams use SmartWhap for sales, support, and engagement. It scales from solo teams to multi-brand environments.

Question 3

Can I bring my existing WhatsApp number?

Accepted Answer

Yes. You can connect an existing number or set up a dedicated business number. If Meta verification is needed, we’ll guide you through it.

Question 4

How is SmartWhap different from the regular WhatsApp app?

Accepted Answer

Unlike the consumer app, SmartWhap is built for businesses—automation, bulk campaigns, CRM features, analytics, and team collaboration.

Question 5

How many team members can I add?

Accepted Answer

Add unlimited team members based on your plan with role‑based permissions and assignment.

Question 6

Is SmartWhap secure?

Accepted Answer

Yes. We use enterprise-grade security practices and the official WhatsApp Business API. Data is encrypted in transit and protected with role-based access.

Question 7

Do you support multi-member roles?

Accepted Answer

Yes. Invite unlimited team members (plan-based) with roles and permissions. Collaborate across brands and departments with auditability.

Question 8

Do you offer SLAs and SSO?

Accepted Answer

Yes. Available on Growth and higher tiers alongside audit logs and priority support.

Question 9

What can I automate?

Accepted Answer

Automate lead capture, follow-ups, cart recovery, order updates, ticket routing, and post-purchase journeys using no-code workflows and triggers.

Question 10

Do you support webhooks?

Accepted Answer

Yes. Real-time webhooks and REST APIs let you connect CRMs, ERPs, and third-party tools to orchestrate end-to-end workflows.

Question 11

How does AI power SmartWhap?

Accepted Answer

Use our no-code AI agent builder and OpenAI integration for personal assistants, reply drafts, tone/grammar/translate actions, and intelligent routing.

Question 12

Can I build custom AI agents without code?

Accepted Answer

Yes. Use the no‑code Personal Chat AI agent builder to design assistants for sales, support, and onboarding powered by OpenAI.

Question 13

Do you integrate with e-commerce?

Accepted Answer

Yes. Shopify, WooCommerce, and custom stores via webhooks. Send order updates, reminders, and promotions automatically.

Question 14

Do you integrate with CRMs?

Accepted Answer

Yes. Connect HubSpot, Zoho, Salesforce (and more) via APIs and workflow steps. Keep records in sync and trigger WhatsApp actions.

Question 15

Is there a free trial?

Accepted Answer

Yes. Start with a 14-day trial. Upgrade, downgrade, or cancel anytime from your billing dashboard.

Question 16

How does yearly billing work?

Accepted Answer

Yearly plans offer savings over monthly. Billing auto-renews with a grace period; failed payments trigger notifications with retry options.

Question 17

How do upgrades and downgrades work?

Accepted Answer

Upgrade or downgrade anytime from Subscriptions. Upgrades are prorated; downgrades apply immediately with credit towards future billing.

Question 18

How does the billing cycle and renewals work?

Accepted Answer

Your cycle starts at activation and auto‑renews. Auto‑billing occurs 1 day after the period ends; failed payments trigger notifications and a grace period.

Question 19

Does SmartWhap provide reporting and analytics?

Accepted Answer

Yes. SmartWhap offers real-time dashboards to track delivery, clicks, engagement, campaign performance, and revenue attribution. You can also export data or access it via APIs for deeper analysis.

Everything You Need to Know

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